The quality management system certification according to the requirements of the ISO 9001 standard has the client as its main focus. All the processes that are carried out within the company or the measures adopted are aimed at achieving customer satisfaction. In this article we will see how to achieve the quality management system certification with the help of review generation software and to offer the best service and have a solid backing before customers and suppliers.
What effect does a quality management system look for?
Customer satisfaction: the purpose of implementing a quality management system is to be able to meet customer expectations. The whole process is oriented towards him.
Obtaining new customers: compliance with the standards that a quality management system determines, gives security to potential customers. The acquisition of new customers is due to the good image that projects the fact that a company offers quality goods or services, and this involves adopting a quality management system that supports both the procedure carried out and the result of the productive process. By having the certification in the ISO 9001 standard, excellent customer service is ensured that helps to capture it.
Improvement in the organization of the company’s processes: the processes that are carried out in the productive activity follow standards that ensure that the standards that make it an optimized process are being met.
Differentiation of competition: a company that has a certificate in ISO 9001, will always stand out above its competition. The fact of having a certified quality management system projects a positive image before potential customers that makes the company prevail over others.
Cost reduction without affecting quality: it is possible to improve the quality of a product or service without affecting the quality of the product. It is about optimizing the process and eliminating superfluous costs of time or resources.
Compliance with Public Administration requirements: having the certification in the ISO standards is a requirement to enter any Public Administration contest without which you cannot opt to participate in it.
Compliance with requirements arising from group membership: in some companies, the majority of multinationals, the certification of the quality management system is an indispensable requirement to be part of the group and ensure that no component lowers its guard in matters of product or service quality.
Implementation of a quality management system
The ISO 9001 standard establishes what constitutes a good quality management system, but does not indicate how to do it. It is important to highlight the importance of the involvement of all the middle managers of the company, but, above all, of the top management that must have a relevant role that motivates the staff.
The steps to get to have the review management system based on a planned and systematic method of quality.
Evaluation of the current situation
It is necessary to know the current situation of a company through an analysis to be able to perform a successful implementation from the beginning. Being aware of the starting point, quality objectives must be established to be achieved with the implementation of the management system to determine the goals.
The guidelines that will determine the guidelines to be followed in this evaluation are obtained from answers to questions such as what stage is the company in? Are you ready for a change? Have you adopted a process system? How far do you want to go?
It is also at this stage where a responsible person must be appointed who has clear expectations of customer satisfaction to ensure compliance, since, after all, it is the ultimate goal of the quality management system of ISO 9001 .
Analysis of the company’s processes
It is necessary to know how the processes are carried out in the company and how it is affected between different departments. The adoption of a quality management system contemplates the improvements in the processes, so that being well-identified, quality controls and indicators can be established and, thus, its adaptation will be simpler to achieve greater efficiency.
Documentation necessary for certification
In the last revision of the ISO standard, there was an obligation to prepare a Quality Manual. It should reflect what was to be done and what measures were to be taken regarding the company’s quality policy at any of its levels.
Now, it is no longer mandatory to have the Quality Manual, but it is still necessary to have certain documented information on the quality policy to follow, such as that related to operational processes or within the scope of the quality management system adopted.
Having documentation, although not mandatory for the certification of quality management, is an advantage when clarifying the processes that are carried out in the company and this has an impact on the result of the productive activity.
Implementation of the quality management system
The tasks and their procedures are already defined. On the other hand, workers are aware of how to perform their work, so the quality management system is already adopted.
The productive activity of the company begins to be carried out following the quality regulations by which they are governed.
Internal Audit and Review
Once the quality management system has begun to roll within the company, it is more than advisable to carry out an internal audit to verify the operation.
The internal quality audits should be performed regularly, but the first to be held, which is pre-certification is very beneficial when used to detect errors or opportunities for improvement that can be applied within the system of quality management and ensure customer satisfaction.